GENERAL TERMS AND CONDITIONS (GTC)
for the rental of holiday accommodations of Erlenbad Resort GmbH
1. Scope
These General Terms and Conditions (GTC) apply to all contracts for the rental of holiday accommodation concluded between Erlenbad Resort GmbH (hereinafter referred to as "Landlord") and the guest.
Any differing agreements must be in writing.
2. Conclusion of the contract
2.1 The rental agreement is concluded upon written confirmation of the booking by the landlord.
2.2 Bookings can be made by telephone, email, via the website or via external booking platforms.
2.3 By making a booking, the guest acknowledges these terms and conditions as binding.
3. Payment terms
3.1 Unless otherwise agreed, the total amount is due within 14 days of booking confirmation.
3.2 For short-notice bookings (less than 14 days before arrival), the entire amount is due immediately.
The landlord is entitled to refuse check-in if payment is outstanding.
3.3 Payment can be made by bank transfer, credit card or via the payment services offered.
3.4 Cash payments at the accommodation are not accepted.
4. Arrival and Departure
4.1 The holiday accommodation is available from 4:00 pm on the day of arrival. Earlier check-in is possible upon prior arrangement and subject to availability, for a fee.
4.2 On the day of departure, the accommodation must be vacated by 10:00 a.m. at the latest. A later check-out is possible by prior arrangement and for a fee.
4.3 Access to the accommodation is usually via a key safe. The access code will be sent in good time before arrival.
5. Cancellation by the guest
5.1 Cancellations must be made in written form (e.g. by email).
5.2 A distinction is made between bookings via external booking platforms and direct bookings.
a) Bookings via external booking platforms
For bookings made through platforms such as Booking.com , Airbnb or similar providers, only the cancellation policies specified there apply.
b) Direct bookings
For direct bookings, the guest can choose between the following rates. The rate selected at the time of booking is the applicable rate:
1. Flex fare (7 days):
Free cancellation up to 7 days before arrival
Less than 7 days before arrival: 90% of the total price
2. Flex fare (3 days):
Free cancellation up to 3 days before arrival
Less than 3 days before arrival or in case of no-show: 100% of the total price
3. Non-refundable fare:
Cancellation or changes are not possible.
100% of the total price is due from the time of booking, even in case of no-show.
The decisive factor for calculating the deadline is the time of receipt of the cancellation.
5.3 The guest reserves the right to prove that no damage or significantly less damage has occurred.
6. Cancellation by the landlord
6.1 The landlord is entitled to withdraw from the contract for good cause, in particular in the case of:
force majeure or unforeseen events
Failure to pay on time by the guest
6.2 In these cases, payments already made will be refunded immediately.
7. Deposit and damage settlement
7.1 A security deposit of up to €500 may be agreed upon for the stay as security against damage or exceptional soiling.
7.2 The deposit is not necessarily collected in advance, but represents a contractual security payment.
7.3 In the event of damage, the guest undertakes to settle the identified damage within 14 days of being requested to do so.
7.4 Damages must be reported to the landlord immediately.
Damage documentation (e.g. photos, cost estimates or invoices) will be provided.
7.5 Unless damage or unusual soiling is found, the guest will not incur any additional costs.
8. Use of the holiday accommodation
8.1 The accommodation may only be used by the agreed number of persons.
8.2 Pets are only allowed by prior arrangement and only in designated accommodations.
8.3 The guest undertakes to treat the accommodation and the inventory with care.
9. Liability
9.1 The landlord is only liable for intentional or grossly negligent breaches of duty.
9.2 The guest is liable for damages caused by himself, fellow travelers or visitors.
9.3 No liability is assumed for property brought in by the guest.
9.4 The landlord is entitled to request the presentation of valid identification documents.
10. Cleaning
10.1 Final cleaning including laundry is included in the rental price unless otherwise agreed.
10.2 The accommodation must be left broom-clean on the day of departure.
Dishes must be washed and garbage disposed of properly.
11. Other
11.1 Additional costs such as electricity, water and heating are included in the rental price unless otherwise agreed.
11.2 German law applies.
11.3 Should individual provisions of these Terms and Conditions be invalid, the validity of the remaining provisions shall remain unaffected.
12. Provider / Contact
Erlenbad Resort GmbH
Geschäftsführer: Armin Bengel
Erlenbadstraße 75
77880 Sasbach
